Frequent questions

What time is Check-In and Check-Out at the hotel?
Check In 3:00 pm
Check Out 12:00 pm
What is the hotel's policy regarding early arrivals and late departures?
EARLY CHECK IN:
Subject to availability from 7:00 am. A 50% charge of the room rate will apply.

EARLY DEPARTURE:
If the guest departs early without notifying the hotel at least 48 hours in advance, a charge of 100% of the rate for one night's accommodation at the rack rate will be applied at check-out. However, if the early departure is due to a force majeure or an unavoidable circumstance that can be demonstrated, the 100% charge will not be applied.

LATE CHECK OUT:
Subject to availability. Between 3:00 p.m. and 7:00 p.m., a 50% charge of one night's accommodation at the rack rate will apply. After 7:00 p.m., the full rack rate will be charged.
What is the minimum age to check in at the hotel?
18 Years

MINORS:
If you are traveling with your child(ren) under 18 years of age, you must present the identification document(s) of the minor(s) (birth certificate) to prove the relationship. If the minor(s) is/are not traveling with their parents, you must provide, at the reception in addition to the minor’s identification document (birth certificate), a notarized permission from the parents, along with a copy of the identification document of those who gave the authorization. If the parent(s) are foreign, an equivalent document must be presented. Without this documentation, minors will not be allowed to enter the hotel. If the client does not present any of the required documents, the hotel reserves the right to deny entry to the person or persons in the group who do not provide the complete documentation. This is in accordance with Law 679 of 2001 for the Prevention of Sexual Exploitation of Children and Adolescents and its related regulations.
Where is the Hotel located?
The hotel is located on Colón Avenue, at the corner of Providencia pedestrian street. Situated in the heart of the commercial area, HOTELS CIENTO ONCE offers immediate access to exclusive shops, restaurants, cafés, and local attractions. It is just steps away from the main beaches of San Andrés.
Do you offer free parking?
Parking is available nearby in the spaces designated by local authorities.
What is the nearest airport?
Gustavo Rojas Pinilla International Airport, 1 km away
Do you offer private transportation service?
No
How much does a taxi cost from the Airport to the Hotel?
The taxi from the airport costs $25,000, after 12:00 p.m.
Do you offer a day trip?
We do not have spaces for that activity
How can I organize the decoration for a birthday or honeymoon or other type of celebration?
Contact us at gerencia@hotels111.com or through our hotline at 57 3106808813 and tell us the details
What do the hotel plans consist of?
Accommodation (soon we will include breakfast once our restaurant
Can I book multiple rooms?
Yeah
What is the smoking policy at the hotel?
Smoking is not allowed in our Facilities, by law all spaces are smoke-free.
Does the hotel allow pets?
Unfortunately, we do not allow pets in our facilities, except in cases of duly certified service assistance.
What type of currency is accepted at the hotel?
Colombian pesos
What is the weather like at the destination?
The climate is warm, the average temperature ranges from 26º to 30º.
Should I bring an electrical adapter?
The voltage of San Andres is 110 Volts
How does public transportation work?
Buses from 6:00 am to 11:00 pm
Taxis 24 hours
Is the city water drinkable?
It is not suitable for human consumption. Bottled water should be consumed. We count
Is any vaccine required to enter the Island?
No
Do you have Room Service service?
No
What are the restaurant hours?
Soon we will open Grand Cafe doors
Where can I see the restaurant menu?
Soon you will be able to see it on our website www.hotels111.com.co
Are food and drinks allowed in the room?
If it is allowed
Does the hotel offer towel service for the beach or pool?
If we have towel service for the beach, losing it has a cost
Are tours offered?
Through our allies we contact you so that you can learn about the different tour and excursion options available in San Andrés.
What payment methods are offered on the website and at the hotel?
Cash, credit and debit card
What are the requirements to enter San Andres Island?
To enter San Andrés it is necessary to acquire the tourist card at the airport before boarding the plane (airlines receive cash in Colombian pesos), please verify with the airline the value of the tourist card. Fill it out with the accommodation address information. This card will be required upon entering the island by the authorities
How can I make a reservation at Hotels 111?
You can make a reservation at Hotels 111 through our official website www.hotels111.com, by phone, or through our customer service line at +57 3216582577 via online booking platforms. Our reservation team will be happy to assist you with any questions or requests you may have during the booking process.
What is the hotel's cancellation policy?
CANCELLATIONS AND MODIFICATIONS: Guaranteed reservations that are not canceled or modified in writing at least 72 hours before the guest's arrival will be billed as a no-show, and a penalty equal to the total value of the reserved nights at the rate assigned in the reservation will be charged.

Cancellations made 72 hours before the check-in date will result in a full refund of the deposit paid, through the same method used by the client for the payment.

For refunds requested via bank transfer, any associated fees will be borne by the client.

Cancellations made less than 72 hours before the check-in date will incur a penalty equal to 100% of the first night's accommodation.

NON-REFUNDABLE RATES
The hotel has charges for cancellations and modifications:
- The reservation does not allow modifications.
- In case of cancellation, the full stay will be charged.
- In case of no-show, the full stay will be charged.
- Early departure will incur a charge for the full stay.
- Prepayment: the total amount will be charged at the time of booking.